Renzetti® branded fly tying vises purchased through an authorized dealer are covered by a limited lifetime warranty for as long as the product is on the market. * This limited lifetime warranty only applies to the original owner and is not transferable. This limited lifetime warranty is limited to repair or replacement of the product only, and does not cover direct, indirect, consequential, incidental, or any other type of damage resulting from the use of the product.

This limited lifetime warranty does not cover normal wear and tear, fire, theft, loss, discontinued products or negligence that causes damage to the product. Any intentional damage or improper or illegal misuse of the product voids the limited lifetime warranty.

Discontinued products may be replaced with different models where appropriate, as determined in the sole discretion of Renzetti. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state. To qualify for warranty service, the original owner must return the product to Renzetti with a Product Service Form, or the warranty return will be refused and sent back to the customer.

All shipments to Renzetti must be freight paid. Renzetti reserves the right to determine whether to repair or replace any product covered by this warranty. Renzetti further reserves the right to change, modify, or discontinue the design of any product previously manufactured at any time with or without notice and without assuming any obligation to the consumer under the limited lifetime warranty. Discontinued products may be replaced with newer models when necessary.

*Products not purchased through an authorized dealer are not covered under this warranty. Please return all warranty products with a completed Product Service form.

Not Covered under Warranty:

• Damage due to negligence, accident and/or wear and tear.
• Attempts to dismantle, repair, or modify the vise by anyone other than an authorized Renzetti warranty service technician.
• Improper hook placement and/or use of product.
• Lack of maintenance to the product causing it to malfunction.
• Damages and/or loss of parts returned to Renzetti

FAQ

Q: I have a broken vise! What do I do? 

A:  Follow these 2 easy steps:

1. Click here to enter your information, payment and warranty submission

2. Ship your product and the printed completed order.

REMINDER! When sending Renzetti products in for warranty claims, we highly recommend using a shipping carrier that can track and confirm delivery of shipments. We are not responsible for any lost or damaged packages on inbound shipments. Thank you!

Q: What's included in the service fee for vises?

A: Every vise is carefully inspected, one at a time, by an expert. This process encompasses a wide range of steps and services including:

- Complete dismantling and diagnosis of the vise and all internal components

- Replacement of parts; free of charge if covered under warranty

- Full testing; all vises are returned to precise factory specifications

- Cleaning

Q: Why does Renzetti charge a service fee?

A: To meet the demands of fly tyers, Renzetti charges a nominal service fee to have warranty and repair service performed by our factory experts. We have mastered the repair process over the last 50+ years. We take pride in knowing that every time you contact us, you receive great service and your product is handled by knowledgeable staff members. Our service is very comprehensive, takes several steps, and many hours to complete. We even go one step further and often re-package your products to factory standards, so they ship safely. We treat every product with care and each one is returned as new as possible.

Q: I just need a part for my vise. Can you send me one?

A: In most cases it's best for us to repair your vise in house. However, some parts are available for some r vises. Send us an email with a description of what you are looking for and we will do our best to help.

Q: How do I pay the fee?

A: For the quickest turnaround, please include a check or money order with your product. You can also request that we contact you for credit card payment, but please note that this may delay processing.

Q: How long will it take to get my vise returned to me if I send it in for service?

A: Most products are serviced and shipped back to you within four weeks of receipt of the vise into our facility. However, some warranty repairs take longer than others. For more details, see the "Product Service Form" at the top of the page for your specific item.

Q: I'm leaving on a fishing trip in a week. Can I get my vise back in time?

A: In most cases we are able to accommodate reasonable requests for expedited service and we recommend you follow up with a phone call or e-mail. Use the Product Service Form at the top of the page and note the relevant dates required on the form.  Keep in mind that transit time is the slowest part of service, so ship accordingly. We prefer UPS 2-day service or USPS Priority Mail.

Q: If my vise requires extra parts, is this included in the service fee?

A: In most cases, yes. If your Renzetti product is covered under our warranty, these parts are included. In the unusual case that your product falls outside of the warranty, parts are an additional fee. You will be notified in the event your product needs additional parts and what those prices might be.

Q: Where do I send my Renzetti product for warranty/service?

A: All Renzetti products are serviced at our Montrose, CO factory. The address is pre-printed on the Renzetti "Product Service Form".

 Q: I have an old Renzetti Vise that's not working any more. What should I do?

A: Send it in to us, and we'll service it. Go to the Product Service Form dropdown menu at the top of the page and follow the directions for returning a reel for service.